Shopping online may be confusing at times. Products may look different than imagined and on rare occasions arrive damaged. Since we want you to buy with confidence we are proud to offer 30-day hassle-free returns. To process, your own returns please contact us to request a Refund or return.
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- In the original packaging
- Unused
What items are non-refundable?
- Free gifts or promotional items
- Damaged or missing parts for reasons not due to our error
- An item that is returned more than 30 days after delivery
- Factory Direct Orders
How soon will I get my refund?
- To ensure a prompt refund, returns must have a tracking number and tracking link to track the package.
- To ensure a timely refund please also include a note stating the reason for the return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-10 business days.
Return Authorization Numbers
All product returns must be processed with a Return Materials Authorization Number. NO returns of any type will be accepted without an RMA.
To request a Return Authorization number for an item that you have purchased within the past 30 days, please contact us within 30 days of delivery.
Please include the Return Authorization number on the outside of the package that you’re returning, and/or on the invoice included with your original order. Do not write on or place shipping labels directly on manufacturer packaging. This will help expedite the return and refund process. If possible also include the reason for the return. (We use it to constantly improve.) All returns must be received within 30 days of the return authorization issue date.
Damaged in Shipment/ Missing Items
Be sure to inspect your product once you receive it. Any damage from shipping or missing order must be reported to us within 14 days of receipt of the product. Freight shipments must be inspected upon delivery. If a package looks damaged in any way as a result of the shipping process, please do not sign for it and contact us right away.
If you receive your product and it has been damaged during shipment, please email us at summerchan.asuka@gmail.com within 14 days of delivery. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged or missing products to be replaced.